Return Refund & Cancellation Policy

At INDILOK, we value your satisfaction and strive to provide high-quality products. If for any reason you are not fully satisfied, please review our policy below.

Eligibility for Return:

• You may request a return under the following conditions:
• The product is defective, damaged, or not as described.
• The return request is made within 7 days from the date of delivery.
• The product is unused, in original packaging, with all tags, manuals, and accessories intact.

Non-returnable Items:

• The following items are not eligible for return:
• Custom-built or made-to-order products.
• Downloadable software or digital products.
• Items purchased on clearance or under promotional offers.
• Products without a valid proof of purchase.

Return Process:

• Email us at info@indilok.com or raise a request via your account dashboard.
• Our team will schedule a pickup or advise you on the return method.
• Once we received and inspected, you will be notified of the approval or rejection.

Refund Process:

• Approved returns will be refunded to the original payment method within 7–10 business days.
• In case of a Cash on Delivery (COD) order, the refund will be processed via bank transfer only.
• Shipping fees and payment gateway charges are non-refundable, unless the return is due to our error.

Exchanges:

• Exchanges are allowed only for the same item in case of damage or defect. Kindly email us for assistance info@indilok.com

Order Cancellation Policy:

• Orders can be cancelled before dispatch, whichever is earlier.
• Once the order is processed or shipped, cancellation requests will not be accepted.
• We reserve the right to refuse or cancel orders at our sole discretion.
• Orders may be cancelled if the product is unavailable or if there are pricing or stock errors.
• Custom-built or made-to-order products cannot be cancelled once production has started
• Approved cancellations will be processed in accordance with our Refund Policy.<