Privacy Policy

1. Introduction

Welcome to Indilok (Formerly: GIRASE TECHNOLOGIES PVT. LTD.) (hereinafter referred to as “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your data is handled responsibly per applicable Indian laws, including the Information Technology Act, 2000 and associated rules.

This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of users (“you”, “your”) when you access or use our website [http://www.13.235.102.17] (hereinafter referred to as “Site”).

2. Definition of Personal Information

“Personal Information” means any information that relates to a natural person, which, either directly or indirectly, in combination with other information, is capable of identifying such a person. This includes, but is not limited to:

Full Name
Email address
Phone number
Shipping and billing address
Payment details (not stored)
IP address
User account credentials
Transaction history
Identification documents (in case of KYC)
Other information voluntarily provided

3. Information We Collect

We collect the following categories of information when you use our website or services:

a. Information You Provide Voluntarily:

During account registration
At the time of placing orders
Through contact forms or customer support
While subscribing to newsletters or promotional materials

b. Automatically Collected Information:

Browser type and version
Device information
IP address
Date and time of visit
Cookies and tracking technologies

c. Payment Information:

All online payments are processed via secure third-party gateways (e.g., Razorpay, Paytm, Stripe). We do not store or retain any payment card details on our servers.

4. Purpose of Collecting Personal Information

Your personal information is collected and used for the following lawful purposes:

To process orders and transactions
To provide shipping and delivery services
To confirm and respond to inquiries or requests
To send order status updates and promotional offers
To improve our website and services
For fraud detection and prevention
To comply with legal obligations and applicable laws

5. Sharing and Disclosure of Personal Information

We do not sell, rent, or lease your personal information to third parties. However, your data may be shared under the following circumstances:

With logistics and courier partners for delivery purposes
With payment gateway providers for transaction processing
With customer service providers for operational support
With government or legal authorities, if required by law
With third-party service providers who are contractually obligated to keep data confidential

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

Store your preferences
Track website usage analytics
Serve personalized content and advertisements

You can manage or disable cookies in your browser settings. Disabling cookies may affect certain functionalities of the site.

7. Data Retention

We retain personal data for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. Post that, it is either securely deleted or anonymized.

8. Data Security

We use industry-standard security measures to protect your data. This includes:

SSL (Secure Socket Layer) encryption
Firewall and anti-malware protections
Access control and regular system audits
Secure user authentication mechanisms

Despite these measures, no electronic transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. Your Rights As a user, you have the following rights to your data:

Right to access your data
Right to correct or update your data
Right to request deletion of your data (subject to legal obligations)

Requests can be made by contacting us at the details below. We may ask for identity verification before processing requests.

10. User Account Management

Registered users can update or delete their personal information anytime via the “My Account” section. Deletion of the account will permanently remove access and associated data, except data retained for legal or tax obligations.

11. Children’s Privacy

Our website and services are intended for users who are 18 years or older. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal data from a child, we will delete it.

12. Links to Third-Party Websites

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of such third-party websites. We recommend reviewing their privacy policies before engaging.

Under the Information Technology Act, 2000, and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Grievance Officer:

KRUNAL GIRASE
Email: krunal@indilok.com
Phone: +91 9373821410
Address: 3F, GK Mall, Near Kokane Chowk, Pimpri-Chinchwad, Pune – 411027.

14. Changes to the Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be posted on this page with a revision date. Continued use of the website indicates acceptance of the updated policy.

Effective Date: 1 June 2025 Contact Us

For any questions or concerns about this Privacy Policy or our data handling practices, please click here to contact us.

Alterntively you can reach us using below contact details :
Email: info@indilok.com
Phone: +91 9373821410
Website: 13.235.102.17